Introduction

At LOADHEMS Limited (“we,” “our,” or “us”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect the information you provide when using our website or services.

By using our website, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please refrain from using our site.

Who We Are

LOADHEMS Limited
Company Registration Number, 13641857

Newport House, Newport Road, Stafford, Staffordshire ST16 1DA,

Email: hello@loadhems.co.uk
Phone: +44 1889 441 250

 

Information We Collect

We may collect the following types of information from you:

Cookies: Our website may use cookies to enhance your browsing experience and collect analytical data about site usage. For more information, please refer to our Cookie Policy.

Personal Information: This includes your name, email address, phone number, postal address, and any other information you provide directly when contacting us or using our services.

Technical Data: Information such as your IP address, browser type, device information, and browsing behaviour while visiting our site.

How We Use Your Information

We use the personal data you provide for the following purposes:

  • To comply with legal obligations or resolve disputes.
  • To respond to inquiries or requests you submit via our website.
  • To process and manage bookings or services you request.
  • To send administrative communications, updates, or information about our services.
  • To improve our website, services, and customer experience through analytical data.

Legal Basis for Processing

We process personal data under the following legal bases:

  • Consent: When you give explicit consent to process your information for specific purposes (e.g., subscribing to a newsletter).
  • Contractual Necessity: When the processing of your data is required to fulfill a contract or provide a service you have requested.
  • Legitimate Interests: To improve our services, ensure site security, or comply with applicable laws.

Sharing Your Information

We will not sell or rent your personal data to third parties. We may share your data in the following instances:

  • Service Providers: Third-party companies who assist us in operating our business (e.g., hosting, IT support, payment processing), and only to the extent necessary to provide those services.
  • Legal Requirements: If required to do so by law, we may disclose your information in response to court orders, legal processes, or other legal obligations.

How We Protect Your Information

We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes using secure servers, encryption technologies, and access control procedures.

While we strive to protect your personal data, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Your Data Protection Rights

Depending on your location, you may have certain legal rights under data protection laws, including:

  • Right to Access: Request access to the personal data we hold about you.
  • Right to Rectification: Request corrections to any inaccurate or incomplete personal data.
  • Right to Erasure: Request the deletion of your personal data under certain circumstances.
  • Right to Restrict Processing: Request that we limit the processing of your personal data.
  • Right to Data Portability: Request a copy of your data in a machine-readable format.
  • Right to Object: Object to the processing of your personal data for specific purposes (e.g., marketing).
  • Right to Withdraw Consent: If we are processing your personal data based on consent, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us at the information provided above.

Data Retention

We will retain your personal data only as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. Once we no longer need your data, we will securely delete or anonymize it.

Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we encourage you to review their privacy policies before providing any personal data.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated at the top of the policy. We encourage you to review this page periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

LOADHEMS Limited
Email: hello@loadhems.co.uk
Phone: +44 1889 441 250